Hardie Property Privacy Policy
Introduction
This privacy policy sets out the basis on which any personal information we collect from you (whether as customer, employee and/or service provider/subcontractor), or that you provide to us, will be used, stored, processed and deleted by us (referred to as "processing"). Data collected from the use of our website is recorded in the Website Terms and Conditions Policy that appears on our website at hardieproperty.com.
Read the following carefully to understand our practices regarding your personal information (as defined below), because by interacting with us in person, by mail, electronic communication or otherwise, you agree to the terms set out in this Privacy Policy.
In adopting this Privacy Policy, Hardie Property® wishes to assure you that the processing of your personal information by us is lawful, reasonable, and relevant to our business activities. We take reasonable steps as determined in the Protection of Personal Information Act 4 of 2013 ("POPIA") to prevent unauthorised access to, or disclosure of, your personal information. However, we cannot guarantee that your personal information will be secure, despite our best efforts to protect it as required in law.
Our Information Officer is Richard Michael Houston Hardie and can be contacted at richard@hardieproperty.com or +27 76 252 7254.
1. THE INFORMATION WE COLLECT AND RECORD
When any new client, employee and/or service provider/contractor transacts with us in any way, we will collect certain of their data. In this process we may request, receive, store and record many details that are defined as "personal information" in POPIA. We collect and record only the minimum personal information required for us to render our services and manage our business. In doing so, we comply with POPIA by implementing reasonable practices to ensure that private information is protected.
2. HOW YOUR PERSONAL INFORMATION WILL BE USED OR SHARED
2.1 We keep your personal information confidential and only use, process, share, record or delete it as required by POPIA, other legislation and/or the requirements of the service we are providing for you.
2.2 We may share certain information with parties that form part of the transaction you conclude with us, and with service providers and contractors as part of our operations. We only share such personal information as is required to perform the tasks lawfully following from, and required by, the task(s) we are mandated to perform.
3. OTHER INTERACTION WITH YOUR PERSONAL INFORMATION
3.1 POPIA requires us to hold correct and updated personal information, so we may need to update your personal information from time to time and request your assistance in doing so. The request will be sent via email or otherwise, whatever is most reasonable in the circumstances.
3.2 We will:
- not sell or give your personal information away, or use it other than in terms of this policy;
- retain the personal information only for as long as we are required by law to do so.
4. YOUR RIGHTS
4.1 You may at any time request us to confirm what personal information we hold relating to you and by whom it was accessed. We may charge a fee for the latter.
4.2 You may ask us to update or delete your information, or to refrain from using it. Note that we may refuse to delete information if such deletion would compromise a legal obligation imposed on us that requires us to keep the information for a determined period, or would otherwise impact our ability to render our business services. Should any damage arise to you from your request in these circumstances, you indemnify us against any resulting claim for damages.
4.3 You may otherwise ask us to delete any information we have about you, but we might refuse if we need it to protect our rights, or if the law obliges us to keep it. In these circumstances, if we refuse to delete your personal information, we will advise you of the fact and provide you with a reason.
4.4 You may enquire about the personal information we hold about you, and how, if at all, it was used.
4.5 For assistance in exercising your rights as explained in this paragraph, contact our Information Officer whose details appear in paragraph 1.
5. SECURITY BREACH
5.1 Although absolute security cannot be guaranteed, whether for our physical data storage or any data stored electronically, we have in place up-to-date, reasonable technical and organisational security measures to protect your personal information against accidental or intentional manipulation, loss, misuse, destruction, or unauthorised disclosure or access.
5.2 Should a data compromise occur, we will ascertain how and where it occurred and ensure that the exposed area in our systems is addressed immediately.
5.3 We will ascertain which data has become vulnerable and notify you, if reasonably possible or otherwise as directed by the Information Regulator, if the compromise may affect you, and assist you to minimise any potential damages where possible. Such notification may take place by email, by notice on our website, or otherwise.
5.4 While we cannot ensure or warrant the security of any personal information you provide to us, we will continue to maintain and improve these security measures over time in line with legal and technological developments.
6. STORING YOUR PERSONAL INFORMATION
6.1 We store your personal information, whether electronic or physical, in South Africa.
6.2 Your information will not be stored for longer than is necessary for the purposes described in this privacy policy.
7. CHANGES TO THIS PRIVACY POLICY
7.1 From time to time we may revise this privacy policy to reflect our business initiatives, changes in the law or technology, or changes in our practices regarding the collection and use of personal information. If we decide to change this privacy policy, the changes will be posted on our website so that you are always informed of the latest version.
7.2 We will not use or disclose personal information provided to us pursuant to this Privacy Policy in ways other than those described above without informing you and giving you the opportunity to consent to such modified conditions.
Date: September 2024